How long will my order take to arrive?
Each piece is handmade with care. Standard orders are typically dispatched within 5-7 working days, with delivery times varying based on location. You’ll receive a confirmation email once your order is on its way.

Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What if my order is delayed?
We do our best to ensure timely deliveries, but sometimes unexpected delays occur. If your order hasn’t arrived within the expected timeframe, please leave your contact details in the form below.

What materials do you use?
We use high-quality materials, including sterling silver, gold vermeil, and ethically sourced gemstones and pearls. Each product description provides details on the specific materials used.

Is your jewellery hypoallergenic?
Yes! Our pieces are designed to be kind to sensitive skin. We use nickel-free metals to ensure comfort and wearability.

How do I care for my jewellery?
To keep your jewellery looking its best:

- Avoid contact with water, perfumes, and lotions.

- Store in a dry place, preferably in a jewellery box or pouch.

- Use a soft cloth to clean your pieces regularly.

Can I wear my jewellery in water?
While our pieces are designed for everyday wear, we recommend removing jewellery before showering, swimming, or exercising to maintain its shine and longevity.

Do you accept returns or exchanges?
We want you to love your jewellery! If you’re not completely satisfied, we accept returns or exchanges within 14 days of delivery. Items must be unworn and in their original packaging. Personalised or custom-made pieces are non-refundable.

What should I do if my jewellery arrives damaged?
Oh no! We’re sorry about that. Please contact us as soon as possible after receiving your order, and we’ll arrange a replacement or refund.

How do I return an item?
Simply fill in the form below with your order number and reason for return, and we’ll provide instructions on how to send your item back.

Do you offer gift wrapping?
Yes! Our jewellery comes beautifully packaged, and we also offer premium gift-wrapping options at checkout. If you have a specific request, please contact us and we will do our best!

Can I add a personalised message with my gift?
Of course! You can add a handwritten note to any order—just leave your message in the notes section at checkout.

Do you offer wholesale orders?
Yes! We love partnering with boutiques and retailers who share our passion for handmade jewellery. If you're interested in stocking our pieces, please get in touch at info@annemarie-designs.co.uk or fill out our enquiry form.

Is there a minimum order quantity for wholesale?
Yes, we have a minimum order requirement for wholesale purchases. Please contact us for details on pricing and order quantities.

Do you offer custom or personalised jewellery?
Yes! We love creating unique, personalised pieces. If you have a special request, please get in touch to discuss your design.

Do you offer custom designs for wholesale orders?
We do! If you’re looking for exclusive designs or custom branding, we’d be happy to discuss bespoke wholesale options.

Do you have a physical store?
We are an online store, but we occasionally pop up at markets and events. Follow us on Instagram @annemarie_designs for updates on where to find us!

How can I contact you?
You can reach us at info@annemarie-designs.co.uk or via our contact form. We aim to respond as soon as possible.

Have a question that’s not listed? Get in touch—we’d love to help!